Effective Date: 26 May 2025

At Ivor (referred to as "we", "us", or "our"), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website at www.ivor.co.nz, place an order, or interact with our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, shipping and billing address.

• Order Information: Products purchased, payment method, and transaction details.

• Account Information: Username, password, and preferences.

• Usage Data: Pages visited, time spent on the site, browser type, and device information.

• Marketing Preferences: Responses to promotions, newsletters, and surveys.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders.

• Provide customer support.

• Communicate order updates and marketing messages.

• Improve website performance and user experience.

• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties to:

• Process payments (e.g., Stripe, PayPal).

• Deliver products (e.g., couriers).

• Analyze website performance (e.g., Google Analytics).

• Manage marketing campaigns.

All third parties are contractually obligated to protect your information.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences.

• Analyze site usage.

• Deliver targeted advertising.

You can manage your cookie settings via your browser.

5. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, this is up to 2 years after your last interaction with us.

6. Your Rights

Under the New Zealand Privacy Act, you have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent to marketing communications.

• Lodge a complaint with the Privacy Commissioner.

To exercise these rights, contact us at: info@ivor.co.nz

7. Security of Your Information

We implement industry-standard measures to protect your information, including encryption, secure payment gateways, and restricted access to data.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions or concerns about your privacy, please contact us at:

Ivor
Email: info@ivor.co.nz
Website: www.ivor.co.nz